POLICIES

First order minimum is $400.
No minimum on reorders within a year of most recent order. We want to keep your cases full : )

Shipping:
Orders are shipped via USPS or UPS Ground, depending on which method is the fastest and least expensive. If you cannot receive packages through USPS or require Signature Delivery please let us know in advance.

We always add insurance (based on your order price) which raises shipping costs. You may opt out of insurance at your own risk.

Calliope is not responsible for lost or stolen packages.

Exchanges: If you are having trouble selling a style please let us know. We sometimes allow exchanges if pieces are still in the current line. Exchanged amounts may only account for up to 20% of a new order. No direct exchanges.

Repairs:

No charge for manufacturer defect. If not manufacturer defect, cost to be determined on a case by case basis.

Matching earrings:
Store pays 75% of current wholesale price.  
Why so much? Matching an earring often takes as much (or more) time and effort as making an entirely new pair of earrings, depending on availability of matching components.

We must have the single earring in order to make an accurate match. We’ll attempt to match them perfectly, but sometimes we no longer have the same size stones/components.  Store will be contacted if new earring differs substantially.

Please contact us for returns, exchanges and earring matches. 

We thank you for your purchase and wish to make your experience with us one you hope to repeat. If you have any questions, comments or concerns, please do not hesitate to contact us!